MC
Marlene C

1 reviews | Active since Apr 2023

07 Nov 2023, 14:53

Ackermans town center the worst customer service ever

I went in to ackermans town center and look for a denim there was size 4-5 and 5-6 the 4-5 had no price but the 5-6 had one of 129.95 and i went to buy the 4-5and they told me its R159.95 and i said cant be cause the 5-6state its R129.95 its the same denim they told me its winter and summer stock and price different and 4-5 is 30 rand more and i ask how could that be i smaller size can't be more expensive then a bigger size there was like 3 people telling me stories they called the manger he didn even speak to me just agree that's its summer and winter stock and price different but its the same jeans and when i bought the big size 5-6 for 129.95 got home and see the slip shows its a black denim but its i blue one there is no customer service in that store no one assist a person on the floor all staff is at the till point and price you see is the price you pay they come up with all the stories yet no sorry and they still tell me someone put the price there .please im a customer at that stores many years everymonth i shopping there they have no customer service i need to understand how is the small size more expensive then there bigger size i have pics of everything

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Replies (5)
Ackermans
Ackermans's reply07 Nov 2023, 15:19
Official
Good day Marlene,  

Thank you for bringing this to our attention.

Customer service is extremely important to us, and we assure you that we value your feedback and take it very seriously. One of our friendly consultants will be in contact with you. The Ackermans Team
MC
Marlene C's update07 Nov 2023, 15:48
Reviewer Update
Thanks i will be waiting
Ackermans
Ackermans's reply07 Nov 2023, 16:36
Official
Good day Marlene, as per our telephonic conversation we will escalate the matter to the relevent department.
MC
Marlene C's update08 Nov 2023, 11:09
Reviewer Update
it was said the area manger will contact me but the manger did no sorry just i must come down to the store he will give me further discount on the denim I'm sorry but this manager have no customer service he cant even talk on a phone i really fed up with this service from that store its not about the denim size its about how they handle it and not even a sorry for yesterday incident nothing have a nerve to tell me i must come there he will explain ..you guys need to do better if you want customers to return to your store for shopping
Ackermans
Ackermans's reply08 Nov 2023, 16:16
Official
Hi Marlene, thank you for taking the time to bring this to our attention. 

The well-being of our customers is extremely important to us. 

Please be assured that we've sent your feedback to the relevant department to urgently look into the matter. The Ackermans Team