Ackermans, the most ill mannered staff nationwide.

Ackermans manager and 1 other colored lady in Cradock have the most appalling customer service I've ever experienced. The rudeness of these women, especially the manager is beyond me. I had a laybye with this store since March or April 2022, I then took it out June, the clothes were too small for our son. The next day I went to the store to return these clothes, my husband&I were to meet at the store with the plastic as he was coming from home&i from work. I got to the store, he had forgotten the plastic and we were leaving town that instant so going home going to be a time killer, so I advised the teller of what's happening and that I'll bring them next week for a money refund coz we'll buy now (cash) coz our boy needs the clothes. I bought clothes for +/-R5000. Came back the following week for the exchange, the guy that helped me was not there, fine I was helped by a particular lady, she immediately with an attitude & with a pinch of anger/hatred in her voice me told that she cannot help me if I don't have a slip, as I tried to explain myself to a second one came they attacked me and I flipped. I then immediately called customer care, a friend female consultant helped me so eager to help, she asked for the manager and was told she's unavailable. I went to the store a again,as I'm about to walk in, I see the manager talking just outside the door, I went up to her & nicely asked to see her when she was done, I went inside waited for her by the till. As she walks in the lady that helped me the other day points at me with her head&says it's her. As she approaches the till she's naar on her face, asks me what she can do for me, I explain to her, she cuts me at the mention of "I'd lost the receipt" she says and I quote "I cannot help you" I ask, Why did you allow me to take out the laybye with no slip if you won't accept return? She raises her voice&her tone changes, attitude everything man, I tell her not to shout at me, she leaves me there, I wait at the till, I see her walking towards the door, I ask her, are you going to help me? She says(while pressing her phone) , "no there's nothing I can do" (please retrieve the video footage of that day). I walked out with the 2cents of dignity that was left after such disrespect. Shortly after that encounter I bumped into a lady in another shop after that and she apologizes to me after what she'd witnessed at Ackermans. Now, I ask Ackermans to give me my money. I know you keep a duplicate receipt of every purchase for your admin, I have the time&date, why must we go through so much turmoil as if we stole these clothes? Please train your staff on customer service and product knowledge. I want my money and I'll never set foot at that store ever again!