Ackermans tambotie mall very bad attitudes and service

Item: Ackermans
Rating: 3
Author: Charlene E

Good day, I bought a cellphone for my son for Christmas and as I got home I discovered my husband already purchased a phone with my son. I went to my nearest ackermans which is at tambotie mall in randfontein. The ladies there was extremely rude to me. They refused to exchange my purchase although I explained what happened and that it happened less than a hour ago. I had all proof of payment, slips, Rica Information and untouched phone still in the box. They refused and had very bad attitudes towards me. What a horrible experience and I lost 400 due to this branch

Helpful (0)

Replies (3)

Ackermans's replyOfficial

31 Dec 2021, 09:50

Good day Charlene,

We sincerely apologise for the service failure you have experienced.

We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you soon.

Kind regards,

Ackermans Customer Service

Ackermans's reply31 Dec 2021, 09:50

Official

Good day Charlene,

We sincerely apologise for the service failure you have experienced.

We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you soon.

Kind regards,

Ackermans Customer Service

Charlene E's updateReviewer Update

08 Jan 2022, 01:38

Thank you for the reply, I still did not get any feed back from your offices, I still have all my slips and proof but unfortunately due to the rude staff I had a huge finnacial loss, to recover my expenses I had to sell the phone for half price as they refused to do a refund or voucher or exchange.

Thank you ,
Charlene

Charlene E's update08 Jan 2022, 01:38

Reviewer Update

Charlene E's updateReviewer Update

18 Jan 2022, 09:04

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Charlene E's update18 Jan 2022, 09:04

Reviewer Update

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