CS
Cassidy S
1 reviews | Active since Apr 2019
29 Apr 2019, 15:19
Ackermans takes too long to repair phone
8 weeks ago I sent a phone I had purchased at Ackermans for a repair as I was still under my warranty, so far I have received no reason as to why the phone has not been returned to be. Every time I go to enquire any news about what is happening I simply get told to wait another two week. So my advice do not send your phone in fr repairs with them. You might not get it back
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Replies (3)0
Replies (3)
Ackermans's replyOfficial
29 Apr 2019, 16:16Good day Cassidy,
We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the department would like to contact you regarding your complaint.
We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the department would like to contact you regarding your complaint.
Kind regards,
Ackermans Customer Service
Ackermans's reply29 Apr 2019, 16:16
Official
Good day Cassidy,
We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the department would like to contact you regarding your complaint.
We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the department would like to contact you regarding your complaint.
Kind regards,
Ackermans Customer Service
Ackermans's replyOfficial
02 May 2019, 10:54Good day Cassidy,
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards,
Ackermans Customer Service
Ackermans's reply02 May 2019, 10:54
Official
Good day Cassidy,
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards,
Ackermans Customer Service
Ackermans's replyOfficial
02 May 2019, 11:02 Good day Cassidy,
To date we have not received any response from you.
In order for us to assist you with your complaint, we await your response.
Kind regards,
Ackermans Customer Service
Ackermans's reply02 May 2019, 11:02
Official
Good day Cassidy,
To date we have not received any response from you.
In order for us to assist you with your complaint, we await your response.
Kind regards,
Ackermans Customer Service