ACKERMANS TABLE BAY MALL CAPE TOWN - TERRIBLE SERVICE

I KEEP ON SENDING EMAILS FOR SOMEONE TO CALL ME BACK !!!!! Bought a Hisense Cell phone at Bayside Mall, Cape Town, on 27 June 2021. Phone touchscreen went faulty within 3 months and phone was given in at Table Bay mall on the 23rd September to be sent for repairs as informed by Liezel (The Branch Manager).1492 Table View, Table Bay, Shop G044, Cape Town, South Africa She also informed us that the phone will be sent to a repair center here in Cape Town the next day (Friday) or latest Monday (27th). She also said she will phone and keep us updated. So upon hearing nothing we went to the store on the 1st Oct to find out what is happening.I was informed by Liezel (apparently the store manager) that she is waiting for more broken phones to come in as they can't just send one phone at a time. Never in my life have I heard of something that ridiculous. Should I laugh or scream? I am disgusted with the terrible service from Liezel who represents your company.... pathetic to call it mildly. Can someone kindly contact me ASAP and advise of WHAT is suppose to happen next? Thank you and kind regards. Tel: *** or ***