Ackermans Stores

I went to Ackermans to purchase a phone on the 5th of August 2018. The was phone was booked in on the 20th of August due to the software buttons not working. The phone was only received back from repairs on the 21st of October 2018 only to find out that the phone was replaced with a second hand phone in a worse condition. Screen was scratched and back of phone as well. When phone was used only to realize that the replacement phone was also faulty. When I went back about the phone I was told that the phone has to go back in again for repairs. According to them only after the fault booking you qualify for a new phone. I am totally dissatisfied with the service that was received