Ackerman's Store - Running a bad ***** scheme

Ackerman's stores is running a bad ***** scheme, I bought a cellphone on 04/042021 and took it for repair on the 18/08/2021. Yes I was advised on SMS the phone is out of WARRANTY which I was OK with because I bought it for R1799 and quoted R3333.85 inc VAT to fix the phone with REF No RLR102044, quote valid for 7 days with "REJECTION FEE OF R302.63" . Since from when do you have to pay a rejection fee, because I could fix the phone for 10% off with the other shops quote fee by the so-called ACKERMS STORE.