Ackermans Store Blue Route incompetence and Rasist Staff

This morning ( 4 October) between 9:10 and 9:30 I went to Ackermans Store to get myself a new cell phone and a small ****le for wife. Prior to my purchase I had a small talk with the lady why was supposed to help me asking whether I can use my existing sim card on the phone since I want my sim card to be active. She said cool. I ordered, I wait for about 15 min if im not mistaken as she said they were gonna take the stuff from the back and it was locked. I was cool with that. But the disturbing part was when we were setting the phone up it could not pick my sim card as we were gonna use it as a second sim card since its a dual sim phone. The process was dragging she could not set it up after about 20 min trying to set this I went to the bathroom and she was handing the phone and ****le to her fellow colleague which her name was Thea to assist. Fine, I left, 5 min I came back Thea is telling me the vodacom sim which is the phone service provider is working as well as the vodacom sim which I have given them to test. My original sim was telkom so I wanted to be sure if it is the sim card that is not compatible for that phone or phone faulty or something. When I came back she said to me both vodocam sim cards are working fine but my telkom which I had initially came to purchase a phone for is not working, she added that it is not their problem I must sort my sim card story with a very rude expression. I had to return the phone because I had lost trust on it. I was devastated but I told myself a wont react so I tried to put sim card on the ****le to ensure that it is working, Thea was annoyed asking if I was done, I asked politely if she is tired of me, no thanks, no acknowledgement of my purchase, no bye bye. after inserting the simcard on on the ****le I purchased, the ****le didnt go on. I asked her what is happening she didnt respond, I asked again, no response until another lady next to her by the name Ameerah answer that maybe the battery is low. I was not impressed, took my stuff and took few steps but before I left the store I realised no man they dont need my money, and I dont trust this ****le for the fact that it is switching off so quick without even me leaving the store and there is no due diligence from the store. I could not see value for my money, bear in mind I have been thee consistent account holder of ackermans for years. I felt unappreciate, disrespected and even sense of rasist. I have requested to speak to the store manager from Ammecah who was next to her, she said she was the supervisor and asked what happened, and I was like are you really gonna pretend you didnt see what was happening when you were just next to her, next to us but you could not intervene as a store supervisor? She then said she will take it further. I wanted even now I am tempted to close my store account because this is uncalled for behavior that is not acceptable whether the staff is new or not. So ja I am writing to this page so my voice can be heard knowing Ammecah who is the supervisor will not report Thea which seemed to be her peer.