Ackermans store and their call centre are boring

I payed my account via my wife Nedbank app to ackermans store account because I was in rural areas and I was too far with the banks and storesee but I tryed to pay them to avoid some areas in my account. After paying I call ackermans call centre and explain and consultant toll me the will see my balance after 24hours and I wait for that 24hours to pass and I call them after 72hours because I was seeing my ackermans app balance still saying R0.00 after paying them. I called them again and find the lady bad luck i didn't notice down her name she was putting the phone down 2-3minutes without talking to her and that time I was respending their email's that the where sending to me. Other email sad I have to email a slip and I told them I used a Nedbank app and other email sad I have to send a screenshot so thy can see I paid and I did email the things that the asked after that theyou consultan told me my email address is invalid while am receiving their email. And since I open ackermans account I never jump a single month but the thing that the are doing to me is totally unfair and am losing my airtime to call them because they sad thy can't call me back.