Ackermans - Still no final outcome

This is the only way I can get a response from Ackermans. I wrote below yesterday:

"I have read other complaints about this as well. Terrible service. Received an account card in the mail. Went to the branch to open the account. They scanned in all the documents, saying it will take 48hours. Then 3 days later they phone to confirm additional info. Then they said it will take 48hours for an sms where I have to go to the branch to activate my card. It has now been almost 4 days and still waiting!!"

Adding to that it is now almost 5 days. Yesterday after posting this, Ackermans contacted me and said they will follow up. How long will this now take again? I don't want another call saying they are looking in to it. I want my activation sms. Like I said, Ackermans has all the information they needed. They told me my credit limit. I am just waiting on the activation sms to go activate my card in store. Sort this out urgently and send me my sms please. Do not tell me again you will be looking into it. And then I wait for another few weeks.