Ackermans staff need customer care training. Especially their customer service department

I am beyond disgusted with the Ackermans in Ladybrand. The manager has a disgusting and unprofessional attitude. Sadly the few staff members that know their job are amongst the rude lot. We were having trouble returning items and then when we call customer service for clarity we spoke to another rude person who was telling us things are done at the manager's discretion. How does Ackermans feel that it doesn't have to abide by the consumer laws of this country? Ackermans needs to really consider training their staff for customer care as well as the rude customer service consultants. I literally prefer going to the nearest town just so that I can shop without the attitude. I'm beyond disgusted. Anyway thank you to the 2 young helpful men in that store and a lady by name of Tiisetso.