PB
Pamela B
1 reviews | Active since Dec 2019
08 May 2023, 13:35
Ackermans Southdale what has become of you
On the SALE rail I found an item I wanted.It didn't have a price.Went to cashier,explained that I wanted the top,it was the last one and had no price She was confident and proud that getting the price COULD TAKE FOREVER and ITS NOT FOR SALE!!! I asked her why the item was on the rack if it's not for sale,again she proudly said SHE DOESN'T KNOW.I ALWAYS do shopping at Ackermans and if this is what their standard of SERVICE has become,it's quite sad and pathetic!!! Ackermans SOUTHDALE what has become of you?
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Replies (2)
Ackermans's replyOfficial
09 May 2023, 13:50Hi Pamela,
We're deeply sorry for the frustration caused by the service you received.
Please note, we've escalated the complaint to the area manager of the store and they'll be in contact with you once the issue has been dealt with.
The Ackermans Team
We're deeply sorry for the frustration caused by the service you received.
Please note, we've escalated the complaint to the area manager of the store and they'll be in contact with you once the issue has been dealt with.
The Ackermans Team
Ackermans's reply09 May 2023, 13:50
Official
Hi Pamela,
We're deeply sorry for the frustration caused by the service you received.
Please note, we've escalated the complaint to the area manager of the store and they'll be in contact with you once the issue has been dealt with.
The Ackermans Team
We're deeply sorry for the frustration caused by the service you received.
Please note, we've escalated the complaint to the area manager of the store and they'll be in contact with you once the issue has been dealt with.
The Ackermans Team
PB
Pamela B's updateReviewer Update
09 May 2023, 15:57You have sent me two emails saying my complaint has been resolved...knowing full well that NO ONE has made contact with me...the complainant.If this is how Ackermans deals with their unacceptable customer service then I'm afraid I have wasted my time complaining.PLEASE do not mislead myself or the public that complaints or feedback from paying customers is important to you when it IS NOT!!!!
PB
Pamela B's update09 May 2023, 15:57
Reviewer Update
You have sent me two emails saying my complaint has been resolved...knowing full well that NO ONE has made contact with me...the complainant.If this is how Ackermans deals with their unacceptable customer service then I'm afraid I have wasted my time complaining.PLEASE do not mislead myself or the public that complaints or feedback from paying customers is important to you when it IS NOT!!!!