ACKERMAN'S SOUTH GATE Horrible service

I was at Ackermans South gate, the service in that store is horrible and also the manager is so unfriendly, when we try to ask why are the ques so long and the cashiers too slow she simply answered we are short staffed, and we asked her to do something about the situation and simply answered the is nothing she can do honestly I asked and told her that we've standing for more than 1 hour and a half is it fair she said unfortunately.