ACKERMANS: - SERVICE OR ****?????

I purchased a Premio X82 in April 2021 for my daughter's 16th birthday, by the 1st week in July the phone switched off and could not turn on. Took it into Ackermans (Margate branch) receipt and box in tow, the sent the phone and after 2 weeks returned with advise that they cannot fix the phone because of the crack on the screen, albeit the actual motherboard packed up. HOW DOES A SLIGHT CRACK ON THE SCREEN RELATE TO THE MOTHERBOARD is simple logic it is a manufacturing issue, so now I am sitting with a brand new phone that cannot be used????? FYI I PURCHASED 2 PHONES FROM ACKERMANS IN THE SPACE OF A MONTH

I WILL NEVER RECOMMEND ANYONE PURCHASE ANY DIGITAL PRODUCTS FROM ACKERMANS - ITS A PLOT AS YOU WILL CONTINUE TO PAY FOR SOMETHING THAT WILL NEVER BE USED.

EXTREMELY DISAPPOINTED