Hellopeter
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Tshepiso R

1 reviews | Active since May 2018

08 May 2018, 10:18

Ackermans service is just ****!! Why ask for duplicate information??

I app**** for a credit limit increase using the sms number & they wanted to know my expenses, gross salary etc which i completed via the sms line. I was told to send through my documents to their email address of which i did. Then I got a response weeeeeeks later from ackermans mxm - requesting updated payslips which I re-sent. Then I heard no response from them till I decided to call them. Only then did they open their emails & asked me to list my expenses, gross etc which I have done before through the sms number. WHY MUST I REPEAT INFORMATION WHICH I HAVE ALREADY PROVIDED TO YOU????? You are *********** Ackermans!!! Whats the point of applying via sms??? And why must i be the one to call you regarding my application???

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Replies (3)
Ackermans
Ackermans's reply08 May 2018, 10:47
Official

Good day Tshepiso,

We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the relevant department would like to contact you regarding your complaint on Hellopeter.

Kind regards,

Ackermans Customer Service

Ackermans
Ackermans's reply08 May 2018, 16:22
Official

Good day Tshepiso,

We appreciate the time taken to notify us of your dissatisfaction.

We take customer services very seriously and will contact you shortly to ensure your satisfaction.

Kind regards,

Ackermans Customer Service

Ackermans
Ackermans's reply09 May 2018, 11:12
Official

Good day Tshepiso,

We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.

Kind regards,

Ackermans Customer Service