1 reviews | Active since Aug 2010

12 Aug 2017, 17:23

Ackermans security guard calls female customer Drunk B*tch.

<p>On the 12th August 2017, my sister and I walked in the Ackermans store in west street with the aim of purchasing shoes . When we couldn't find the size we needed we headed for the exit . We where puzzled by security guard Siyabonga Shange when we requested to search our bags . My sister opened her bag and he checked it . He didn't bother to zip it . When he approached me and proceeded to open my bag , there after he left it opened and did not zip it . When I asked him why he didn't close it as he opened it he called me a drunk b*tch . I have never been so humiliated in my life , people were around us which included other customers and staff members . This guy doesn't know me from a bar of soap and for him to call me a drunkard and worse part a ***** was uncalled for and rude . I will never ever set foot in any Ackermans store as I am disgusted by the way the staff members treat customers . The store manager also witnessed him admitting to calling me a drunk b*tch . I do hope this is taken with utmost importance.</p> <p> </p> <p>Who goes around calling customers drunk b*tches ? Where does that security guard get off swearing me ? When did my status change from being a lady to a drunk b*tch, who died and made him God . It's woman's month and I'm being called a b*tch by a man I have never met . I was a regular customer at Ackermans and it's unfortunate that I have to find alternative stores to shop now .</p> <p> </p> <p>I look forward to your positive response on how this matter will be handled and how you will reprimand Siyabonga into making sure this never happens to any female customer again .</p>

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Replies (2)
Ackermans
Ackermans's reply14 Aug 2017, 10:25
Official

Good day Vuyiswa,

We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the Divisional manager of the store would like to contact you regarding your complaint on Hellopeter.

Kind regards,

Ackermans Customer Service

Ackermans
Ackermans's reply18 Aug 2017, 15:37
Official

Good day Vuyiswa,

We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.

Kind regards,

Ackermans Customer Service