Ackermans ********

The Ackermans funeral policy salespersons are ********. They introduced me to a funeral cover which was to deduct R64+pm and that was back in 2017. I didn't receive any documents for that policy. In 2018, I went to complain and they emailed me the policy document. I didn't know that they've registered me another funeral policy until October 2021 as they were deducting monthly installments from my Ackermans account. I only discovered that I'm paying for 2 funeral policies in October 2021 and canceled the 2nd policy the same day and requested a refund. They told me I must email them an affidavit, Ackermans account card and my ID copy with my signature times five and I did so. I had to email them 3 times because they kept on saying they didn't receive the documents yet I was calling them to confirm if they have received them every time I emailed them and they would say yes. Up to now, they haven't said anything and I want my money back Busisiwe P