Ackerman’s ****med me

Ackerman’s in Randburg square their money transfer is the worse, I did a transfer and my sister tried to withdraw it at absa , and it’s said “transaction failed”but we didn’t get the money so she went to shoprite, and the lady at shoprite Nongoma said it was withdrawn there was no money, so I went back to Ackerman’s and they said the money iwas withdraw please I need this to be fix immediately so we can get back our money