Ackermans Sasolburg a nightmare branch

I bought a phone at Ackermans in June 2019 and the phone stopped working in September the 13th. I took the phone back to Sasolburg branch and that's when my nightmare started. No one gave me anu updates and I'm the one who mase follow ups. I was patient but kept on making follow up and mtn was called and I was told they are still busy with repairs. On the 23th of October I received a call that my phone us missing. They had the nerve to ask me where my phone is. Now no feed back and it's 2 months next week the 13th of November. I'm closing my account as soon as I get my phone or replacement. Ackermans is hell and they don't care about their customers. I regret buying anything from you.