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hestervermeulen H

1 reviews | Active since May 2016

10 Jul 2018, 18:28

Ackermans salesperson insulting to child and grabbing her by the hair.

Very dissapointed in our Ackermans Prieska, as the cashier thought its her duty to tell my 11 year old daughter shes fat !!! She also grabbed my daughter by the hair when she said she was going to call her mother. UNEXCEPTABLE, as not even the mannager made an effort to resolve this issue when i approached them. I do consider a ******** charge against this peron.

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Replies (6)
Ackermans
Ackermans's reply11 Jul 2018, 08:26
Official

Good day Hester,

We appreciate the time taken to notify us of your dissatisfaction.

We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.

Kind regards,

Ackermans Customer Service

Ackermans
Ackermans's reply12 Jul 2018, 11:22
Official

Good day Hester,

We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.

Kind regards,

Ackermans Customer Service

hH
hestervermeulen H's update12 Jul 2018, 21:05
Reviewer Update
Goodevening. Problem not resolved as yet. I was contacted by your divisional sales manger, thank you, but as he asked me to give him time to go into the matter, I will give him the time he needs , untill futher feedback , the case is still open. Thank you.
hH
hestervermeulen H's update12 Jul 2018, 21:06
Reviewer Update
Goodevening. Problem not resolved as yet. I was contacted by your divisional sales manger, thank you, but as he asked me to give him time to go into the matter, I will give him the time he needs , untill futher feedback , the case is still open. Thank you.
Ackermans
Ackermans's reply13 Jul 2018, 09:05
Official

Good day Hester,

We appreciate the time taken to notify us of your dissatisfaction.

We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.

Kind regards,

Ackermans Customer Service

Ackermans
Ackermans's reply19 Jul 2018, 10:59
Official

Good day Hester,

We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.

Kind regards,

Ackermans Customer Service