Ackermans: Rude Cashier Palma

Purchased a Mobicell phone last year that had connection issues, so sent it back to:

Shop 8 Ziyabuya Shopping Centre Corner Of Uitenhage &, Mkwenkwe St, KwaDwesi, 6004

After numerous visits throughout last year, with the promise of my issue being sorted out by different cashiers and managers, I finally managed to get it sorted, today.

Because the return of my phone from repairs was taking forever, I asked for a cash refund or another phone. Initially, I was told I can't get a cash refund and will get a new phone, which I was okay with, as long as the matter was handled.

Today, January 05, 2022, 11months later, I get to the store. Store manager, Stuandre (the one who eventually helped me) transferred me to a lady named Pamla, who ignored me until I asked what is going on.

When assisting me she made a comment under her breath which I find offensive and rude, considering I have waited almost a year for my phone without complaint. She imp**** that I only wanted the money back and had "buyer's remorse" as if I was not inconvenienced throughout this whole process.

The customer service has been very lax with no sense of urgency from the staff. The comment from Pamla was the last straw. She needs customer service training and to respect customers because while there I observed her treating another lady (who didn't seem to under stand English well) in a condescending manner.

I am not happy with their service, and especially her attitude.