1 reviews | Active since Apr 2017
<p>Today at Ackermans (Blue route mall, Tokai) my husband returned a pair of boots that he never had time to return until today, we bought it a few months ago for our daughter. Firstly, the boots were two different sizes (9&10), secondly, our daughter has never worn them because of that, and lastly, we lost the receipt but the tag was still attached with the barcode. I wasnt with my husband when he went but when he got back to me all they gave him was a gift card with less than half of the amount that we paid because the boots were marked down! We initially paid R179 and on the gift card we have R79! They no longer have this boot and my husband was told that because he has no receipt, he has to take the marked down amount. I am utterly disgusted in the flithy attitude of this store and its staff and for the fact that Ackermans just ****** us of R100! She didnt even get to wear the boots because their staff didnt check the shoe sizes in the first place! So it is their fault to begin with! I am appaled, this has never happened to us anywhere ever before and I am herewith requesting that Ackermans returns the R100 that rightfully belongs to us. R179 is a high price to pay for kiddies boots.</p>
Good day Rebecca,
We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.
Kind regards,
Ackermans Customer Service
Best regards,
Good day Rebecca,
We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.
Kind regards,
Ackermans Customer Service
Best regards,
Good day Rebecca,
We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.
Kind regards,
Ackermans Customer Service
Best regards,
Good day Rebecca,
We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.
Kind regards,
Ackermans Customer Service
Best regards,
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