1 reviews | Active since Jul 2017
Ackermans refusing to REFUND me my money or give me answers!
I have paid up my account in full mid May, and then on 29 May I accidentally transferred to Ackerman's in error, I selected the option incorrect beneficiary.
On 30 May when I realised my error, I emailed the contact centre all the info and my baking details.
I spoke to Vuyelwa on 30 May and she advised it would take 5-7 business days.
Then on 9 June I spoke with Tamzyn who put me through to Bernie who escalated to her manager Bonita who is still calling me back! We were then on 9 business days.
It is now 10 business days!! I am still waiting to hear from the manager Bonita why my refund has not been processed as they have all the details according to Bernie!!
I have not paid my bills as I am now short. I don't owe Ackerman's any money, yet they are sitting with my money and won't send it back to me!!!
What else am I supposed to do?? Asking them to please return my money ASAP!!
We do apologize that you have not received your refund yet.
The matter has been escalated to the relevant department to investigate.
The Ackermans Team
We do apologize that you have not received your refund yet.
The matter has been escalated to the relevant department to investigate.
The Ackermans Team
Been over 2 hours and nothing, not that I am surprised.
Hopefully someone gives me an answer by tomorrow. 11 days and counting!
Been over 2 hours and nothing, not that I am surprised.
Hopefully someone gives me an answer by tomorrow. 11 days and counting!
Thanks for bringing this matter to our attention. We apologize for any inconvenience caused. Kindly be advised that this matter was escalated to the relevant department.
The Ackermans Team
Thanks for bringing this matter to our attention. We apologize for any inconvenience caused. Kindly be advised that this matter was escalated to the relevant department.
The Ackermans Team
The ladies in your call center department may just need to be given a guide list of what is required for the finance team to process certain transactions to avoid delay in any future clients.
The ladies in your call center department may just need to be given a guide list of what is required for the finance team to process certain transactions to avoid delay in any future clients.
Thank you for your feedback, much appreciated. We value any input we get from our customers. We’re going to pass this on to the relevant department.
The Ackermans Team
Thank you for your feedback, much appreciated. We value any input we get from our customers. We’re going to pass this on to the relevant department.
The Ackermans Team