ACKERMANS refuses to replace or refund me my money on a faulty phone they sold me.

My initial review on Ackermans was regarding a brand new HiSense E33 phone that was purchased on layby. Final payment was made 13/11/2024, phone was returned on 20/11/2024 .

I was advised that the phone needs to go in for repairs, this baffles me as to how can a brand new phone be repaired, I told them the phone keeps freezing. Price of the phone was R1179.

I have received an email advising the repair has been closed, and that the phone had to be returned within seven (7) days. If I count from 13th to the 20th how many days does that make it. They refuse to refund my money, or exchange the phone. I even tried emailing their Regional Manager Mr. van Niekerk no response from him.

I WANT MY MONEY BACK FROM THEM!!!!!