Ackermans refuses to close my Account

If Minus 1 was available i would defnitely select that, I have been trying to get a response from Customer care / Accounts department/ Verification Department, no one bothers to respond, but when they come to my business they feel they are entitled.

How bad is this, you have paid your acount in full, you were asked to send your bank details and payslip just to close your account, like *** , why is that needed to close my account. I have emailed what was required, I have sent multiple emails and im not getting any response. I called in waisted my airtime spoke to an arrogant person and whilst im trying to explain to this guy that the reason i had to send documents to verification he decided to drop the phone in my ear.

WHY IS IT SO DIFFICULT TO CLOSE MY ACCOUNT????

I have had just about enough of Ackermans.

It is easier to open an account that to close one, This is by far exhausting to me and all i want is my paid up account to be closed.

After my 3rd email i received a response from Sobantu Makgeta , telling me i need to email the correct platform , my word i have been diong that multiple times. I have also received an email from SIHLE SITAYI , no reply after i responded.

IS THERE ANYONE IN ACKERMANS THAT KNOWS WHAT THE MEANING IS OF CUSTOMER SERVICE ????????????

I want my account closed !!!!!!!!!!!!!!