Ackerman's Randburg square and Samsung service are horrible

I bought a phone Samsung A05S January,within 3 months it started giving me problems. Reported it to Rebecca at Ackerman's Randburg square,May she booked for it,it was taken for repairs. When it came back within a day it stopped charging,returned the phone with a video to show her the following day,it was taken in for repairs Please note there was no communication I have to always go to the store to enquire the whereabouts of my phone,when I got it after a month the phone now had speaker problems, Rebecca told me to bring it in,we made a call with the phone and she confirmed that indeed the phone is very uncomfortable when making calls or watching something on it Now the painful part is after a month when I went to the store to check how far my phone is,I was told the phone is still at the store,not yet taken to the repairs now for the third time With the proof that I had I still don't have a phone with me, Ackermans and their supplier Samsung cannot refund me or give me a new phone at least,I'm told the technicians cannot find anything wrong with the phone I guess I'm the crazy one to take a phone in for repairs for four months now, I don't have a phone I have to borrow a phone to make ends meet, Ackerman's Randburg doesn't care,I used that phone only for four months,if someone wants to purchase a phone there please read this and make a wise decision,don't be like me

Oh and their customer care is very horrible,no help at all from them. Tried and failed too