ACKERMANS - ****PY AFTER SALES SERVICE - DO NOT BUY THEIR PHONES

I have had a horrible experience with Ackermans and the phones they sell. From December 2020 the phone was handed in at the shop. To date the phone has been sent for an assessment and returned to the branch. As the phone was not even a week old when it gave problems. The store manager and staff have been helpful but I am getting tired of having to hear that they are waiting on confirmation from their head office. This matter had to be resolved in December already. I called the head office and was advised that I need to deal with the store. As a consumer I have the fullest right to expect a refund as it was a brand new phone. I am tired of having to contact Ackermans and then it appears as if the company is doing you a favor by answering your calls.