Ackermans poor service in Account Department

To whom it may concern

My Ackerman’s account is in arrears for 2 or more months now and I have told one of the Ackerman’s staff members in last week when they called me and I told the woman that I am unable to pay the account etc. Today, I received a call from Ackerman’s on cell number +***5@ 09H25 AM.

Ackerman’s keeps on phoning me everyday and asking me when am I going to pay my account. I need somebody in Ackerman’s to explain to me why does Ackerman’s keep on phoning me everyday and from various Ackerman’s staff members and why with each phone call it is as if they are calling me for the very first time and asking me for the very first time when am I going to pay my account, when I have explained myself in a previous phone call, surely, when I have said to Ackerman’s I cannot pay my account and that I am busy with something in order to pay my account, surely that statement should have been noted on your system. When I told this woman this morning I cannot pay my account and cannot meet my obligations she was dissatisfied with my answer and she failed to answer me on why they keep on calling me and acting like they talking to me for the first time and acting like I have not said anything to them. She responded by telling me that I have not paid my account for 2 months and that I don’t want to pay my account, so what is the point of Ackerman’s calling me if you don’t want to accept my answer and then I get called numerous times after this, then it’s just plain down harassment that’s all it is, as you don’t want to accept my answer. Ackerman’s disregards the customers feedback completely. Ackerman’s is just going to keep and calling me until they get the answer that is favourable to them because Ackerman’s is dissatisfied with my answer.

Ackerman’s you need to relook at how you do things and how your approach customers, as much as yes I did not pay my account for 2 months now, does not fall into the category of I don’t want to pay, please don’t make up your own assumptions you are very wrong to put words in my mouth and say I don’t want to pay my account and you are very wrong not to accept my answer, as I don’t want to pay and cannot pay is two different things.