Ackermans Phone its a ****

I bought a phone end of October 2023 and by 15 December 2023 the phone died - stop function I took the phone back to the store Ackerman's in Silverton - on the 18 December 2023 it was sent to warehouse for repairs and I was told it will be 20 days. up until now i haven't received my phone. I wanted my refund I was told that they dont do refund...