NM
Neve M

1 reviews | Active since Jul 2019

15 Jul 2019, 23:16

Ackermans paying funeral policy with ****** customers money!!!

Ackermans is reaping it's account holders they last cents!!

They send sms with installment due for that certain month then on the 10th of each month charge each account holder R17 for card fee plus interest and they don't tell they customers that the installment doesn't include card fee. Why don't tell customers? Because this late secret charge are for them to pay those funeral policy claims made by other customers. Funeral policy contributors know that all your cliams payment don't come from your monthly premiums but are ****** from civil community.

Why charge separate when you've given the future for one to pay, then the installments keep going up And balance do follow without any reductions. That must stop and include all figures in one installment don't act as if your monthly premiums are the lowest while double charging people.

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Replies (2)
Ackermans
Ackermans's reply16 Jul 2019, 09:02
Official
Good day Neve,

We appreciate the time taken to notify us of your dissatisfaction. Please provide us with an alternate contact number, as the relevant department would like to contact you regarding your complaint on Hellopeter. 
 
Kind regards, 
Ackermans Customer Service
Ackermans
Ackermans's reply18 Jul 2019, 16:07
Official
Good day Neve, 
 
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention. 
 
Kind regards, 
Ackermans Customer Service