Ackermans online very poor service as no package received

I placed an online order on the 22 Feb 26 - to date no package has been received and the courier has updated the tracking as delivered.

I sent an email to Ackermans info to follow up no reply.

I ask my son to call as I am away and they say he did not place the order so he cannot follow up regardless that I had put his mobile number as the contact.

I then sent a mail to customer care A Lufuno replies and asks me what is my query I advise him my package was not received After this an automated reply of your case has been resolved and closed.

I then reply with I am not happy with the answer as I have no package I send all the info of tracking etc and the order number He replies asking me about receipts of the store purchase.

Until now no package and no reply from Ackermans customer care. Bearing in mind I order monthly from numbers suppliers - with no issues

I need my package or my refund