Ackermans Online services are trash.

I made a purchase online on the 6th of August 2024. Emailed the courier service before and on the delivery date (13 & 14 August 2024), they said the parcel wasn't delivered because the van was highjacked. I called Ackermans to know what is the way forward, they had no idea my parcel wasn't delivered but instead tried to give me the **** explanation of 3 to 5 days mind you I'm living in DURBAN not rural areas.

I went their closest store today in Pinetown and they couldn't assist me and helped me to call the offices. The lady was also about to LIE and say the delivery will be delayed do AGAIN I had to tell her WHY it's not delivered. She had no.clue and didn't know anything of the Process. She said she will write an email which takes.3 business days to respond to. She didn't want me to get a voucher and said to get my money back is 14 days. BUT THEY WILL DECIDE WHAT TO DO. NOT ME THE CONSUMER?!

THIS STORE SHOULD STOP ONLINE SHOPPING BECAUSE CLEARLY THEYRE ***********.

DONT ORDER FROM ACKERMANS ONLINE, THEY'RE ABSOLUTE AMETEURS.

THEY TAKE OUR MONEY IN SECONDS BUT THE AZZHOLES KEEP OUR REFUNDS FOR 14 DAYS. ABSOLUTELY DEPLORABLEA!!!