ACKERMANS ONLINE PURCHASE IS THE WORST EVER!!!!!!

Ackermans online shopping - i had the worst experience ever. I placed an order in the 26 of March and delivery terms state 5-7 working days and today is the 09 April and no delivery. I had to call, upon my call to customer service I was assisted by Bulelani, they were unable to give me reason for the delay and they will have to escalate the issue and it takes about 3-5 days for feedback. The level of inconvenience they have caused as i needed the items for an a school occasion. They don't even care to communicate the delays and i asked to cancel my order and im told that's not how the process works, i would first need to receive my order before i cancel. And that could be in 30 days time. Im honestly disappointed and will never opt to purchase with Ackermans online.