Ackermans online ordering has the worst service ever!!

I placed an online order with Ackermans on the 1st of August, up until today I have not received my order or any notification as to where the order is, I have no tracking details on my order and everytime I've spoken to a service consultant all the can tell me is that the package has been dispatched but they don't know where it is, they will find out and get back to me and yet Jo one has gotten back to me as yet. My order is officially 7 days late, I've asked for a refund and they said that I would have to wait until the package is delivered to have a refund done. They've said that they themselves cannot track their orders, the have no contact with the courier service... This is the moat unprofessional and unreliable online ordering service ever