Ackerman's online order.

I bought a skirt online on the 21st of November 2025. I have since been waiting for my order. Received an sms on the 25th saying my parcel is on it's way to the store i selected for collection. I Called customer service on the 29th of November and i was told the parcel is still on its way to the selecetd store and will be abailable for collection on the 2nd of December.. When i told the lady who was assisting me that i wanted to cancel my order and get a refund she said it's not possible i must wait for the parcel to arrive then i can refund at the store. Yesterday which was the 9th of December i called the customer service, spoke to a guy called Lethu. Who told me the same story that my parcel is on iys way to the selected store. He also said something about Black Friday which doesnt make sense because my order was placed before then. He refused to provide his surname saying it's company policy and refused to provide his line managers contact details since he couldnt assist me, saying it's company policy. I am not happy with this service.