Ackermans online is a ****

Do not buy online from Ackermans, I repeat- do not purchase from Ackermans online. I bought my baby’s clothes on 25 January, come 4th of February the tracking status has not changed on the website, I tried contacting them via email, and I was told to wait 72 hours as the matter had been escalated. I then followed up every 72 hours, and kept getting the same response to wait 72 hours. I am now on my 3rd 72 hours and I am still getting the same response via email. When I called, the call center agent told me the same generic words as on the emails, “kindly wait for 72 hours as your request has been escalated” and also added that my order has been delivered, but he doesn’t know when. I have now reported them to the customer service ombudsman office, and I am waiting to hear from them if they can get me my money back.