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Muvambi M

1 reviews | Active since Nov 2015

13 Jun 2022, 14:39

Ackermans Online if you not careful they will ***** your things.

I made an order a few months ago online. My recipient collected the order. Only a few months later did we realise that Ackermans had split the order into two packages and we only received one. Following up has been a nightmare with slow response. Now they tell me they cannot help since 30 days have elapsed. 30 days have not elapsed because I did not get my goods. Ackermans is *****ing my things and they giving me the middle finger to make matters worse. They do not even check with the store at Mall of Africa where my recipient collected. CCTV footage should show my recipient being given one package. They are not even looking at that. ******* of the highest order.

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Replies (2)
Ackermans
Ackermans's reply14 Jun 2022, 13:12
Official
Good day  Muvambi,

 We sincerely apologise for the service failure you have experienced. 

Please give us the opportunity to resolve the matter. We will contact you soon to address the complaint. 
 
Kind regards, 

Ackermans Customer Service 
Ackermans
Ackermans's reply01 Aug 2022, 10:23
Official
Good day  Muvambi,

We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention. 

Kind regards, 

Ackermans Customer Service