Ackerman's online and delivery sucks

Honestly not impressed with Ackerman's online shopping experience. I have been waiting for the delivery of goods from the 8th of August. When I call their customer service all they tell me about is T&C. All I just need to know is when can I expect delivery. They don't know. I am being told to use the tracking system. I am using it, the parcel has been in transit for the past 2 weeks. Shouldn't they have access to the details of their courier company? Nope, they don't know anything, all they know is their T&C.