ACKERMANS ON LINE WEBSITE

I ORDERED ITEMS ON THE ACKERMANS ON LINE PLATFORM. PAID FOR THE ITEMS WITH MY CREDIT CARD. ON THE 1ST AUGUST 2024, ON THE 2ND AUGUST 2024 I ATTEMPTED TO TRACK MY ORDER AS I DID NOT RECEIVE A ORDER NUMBER OR TRACKING NUMBER FOR MY ITEMS. WHEN I LOGGED IN ONTO THE ACKERMANS ON LINE WEBSITE, UNDER MY ACCOUNT, MY ORDER HISTORY WAS BLANK. I IMMEDIATELY EMAILED ACKERMANS ON THER CUSTOMERCARE EMAIL ADDRESS. THIS IS WHEN I STARTED TO RECEIVE THE RUN AROUND WITH REGARDS TO MY ORDER. FIRSTLY ASKING FOR MY EMAIL ADDRESS AND CELL PHONE NUMBER. EMAILS BACK AND FORTH , SAYING THAT THEY CANNOT LOCATE MY ORDER. SO I CONTACTED MY BANK WHO INFORMED ME THAT ACKERMANS HAD RECEIVED MY PAYMENT ON THE 2ND AUGUST 2024, WHICH EMAILED A COPY OF THE TRANSACTION TO ACKERMANS CUSTOMER CARE. I HAVE NOW AGAIN RECEIVED ANOTHER EMAIL ASKING FOR MY ORDER NUMBER, WHAT DON'T THESE PEOPLE UNDERSTAND, I DID NOT RECEIVE AN ORDER NUMBER, HENCE MY FRUSTRATION. IT IS NOW A WEEK LATER AND STILL NO JOY WITH REGARDS TO MY ORDER. ACKERMANS HAVE MY PAYMENT, SO WHY CAN'T THEY TRACE MY ORDER. EMAIL AFTER EMAIL ASKING ME THE SAME THING, WITH REGARDS TO MY EMAIL AND CELL PHONE NUMBER. PLEASE BE VERY CAREFULL WHEN ORDERING ON ACKERMANS ON LINE WEBSITE YOU WILL GET THE RUN AROUND WITH REGARDS TO TRYING TO TRACK YOUR ORDER AND THE PAYMENT.