Ackerman's No Connex

Don't buy the Connex Laptops from Ackerman's store's. I bought one for my daughter last year from Palm Springs in Stretford but it soon started to show technical glitches, showing thick ink on its screen and automatically switched itself on and off. Because our store was affected by the looting, it was taken to Ackerman's President Hyper in Vanderbiljpark this year in February for repairs since it was still under warranty. When the store never contacted us for over 2 months we went to check in April since their phone line isn't active. The store manager then told us that the supervisor who helped us in February did not have it booked with the Connex Team but rather kept in their store room for over 6 weeks. She explained then that she happened to see this laptop kept in their store room, checked its paperwork and noticed it was due for bookings and after which she did do. After about a week the same store manager called my daughter and told her that she's failing to reach the Connex Team but will keep on trying them for a follow up progress on the raised task, 3 days after wards she called her again to advise that she did finally get hold of the Connex Team but they have however rejected to do any work on the laptop because it's screen is cracked! This was a shock to us because when we took it in, it was in perfect shape, and if its really damaged then it was from their own side. It is so sad because from onset we were poorly serviced. We don't know why it was not booked on time? no updates were given to us until we made contacts with the store? we don't know where/ what damaged it's screen!!!! All we know is that cheap is expensive, from the product to the service, so as a consumer I'd rather then stick with a trusted brand and that can deliver, where my Rand spent is valued really....