Ackermans New Billing System Not User Friendly

Ackerman's has introduced this new billing system which if you don't have a smart phone or a computer or data there is absolutely no way to access your account.

They have not taken the older generation into account or those who cannot afford fancy smart phones to constantly upgrade to these new programes to get their accounts.

In the past they would email your statement. Simple, go to Postnet get it printed... pay... Now it's not as simple. Click here... download there... have they not considered those who are not computer literate or those who have to go to Postnet and download who have firewalls and wont let your download programmes.

You phone Ackerman's Customer Service and ask them to please email you a statement and this cannot be done. They will email you a link. You need to follow this link which will lead you to a program which you must download ect... ect... ect... just to get your account.

I was told today that if I dont have wifi I cant access my account.

Not everyone has a computer. Not everyone has a smart phone. Not every one has wifi at home.