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Petula M
1 reviews | Active since Oct 2019
29 Jul 2020, 15:18
Ackermans n1 city
N1 city ackermans as the most useless staff. I went into the store and completed a application. I was told to send my proof of income documents. And did immediately. They said I will get feedback in 2hours the most. I got home and didn't receive feedback, phoned the customer service, they confirmed they received my documents that I emailed, but not the application. So I called the guy that did the application, he said he gave it to the manager to send, it's been hours and the said they will call me back. Till now I'm still waiting. Disgusted by the service and lies. Don't ever open a account with this store.
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Petula M's updateReviewer Update
29 Jul 2020, 17:00I have received a call from the ackermans n1 city store manager (vee)
She as provided me with more information on the process the store followed and the conversation with customer services. We have concluded that's it was miscommunication. She as been kind enough to speak to the new account department to have my application emailed and reviewed for a outcome. When you have a store manager like her take the time and make a effort to change the customer experience that's a 1 in a million. She as reassured me and calmed me down. Will be waiting on a phone call tomorrow with my application outcome. Thank you (vee) you are a star.
She as provided me with more information on the process the store followed and the conversation with customer services. We have concluded that's it was miscommunication. She as been kind enough to speak to the new account department to have my application emailed and reviewed for a outcome. When you have a store manager like her take the time and make a effort to change the customer experience that's a 1 in a million. She as reassured me and calmed me down. Will be waiting on a phone call tomorrow with my application outcome. Thank you (vee) you are a star.
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Petula M's update29 Jul 2020, 17:00
Reviewer Update
I have received a call from the ackermans n1 city store manager (vee)
She as provided me with more information on the process the store followed and the conversation with customer services. We have concluded that's it was miscommunication. She as been kind enough to speak to the new account department to have my application emailed and reviewed for a outcome. When you have a store manager like her take the time and make a effort to change the customer experience that's a 1 in a million. She as reassured me and calmed me down. Will be waiting on a phone call tomorrow with my application outcome. Thank you (vee) you are a star.
She as provided me with more information on the process the store followed and the conversation with customer services. We have concluded that's it was miscommunication. She as been kind enough to speak to the new account department to have my application emailed and reviewed for a outcome. When you have a store manager like her take the time and make a effort to change the customer experience that's a 1 in a million. She as reassured me and calmed me down. Will be waiting on a phone call tomorrow with my application outcome. Thank you (vee) you are a star.
Ackermans's replyOfficial
30 Jul 2020, 08:24Good day Petula,
We appreciate your feedback and will ensure that your query is escalated to the relevant department who will be in contact with you soon.
Kind regards, Ackermans Customer Service
We appreciate your feedback and will ensure that your query is escalated to the relevant department who will be in contact with you soon.
Kind regards, Ackermans Customer Service
Best regards,
Ackermans's reply30 Jul 2020, 08:24
Official
Good day Petula,
We appreciate your feedback and will ensure that your query is escalated to the relevant department who will be in contact with you soon.
Kind regards, Ackermans Customer Service
We appreciate your feedback and will ensure that your query is escalated to the relevant department who will be in contact with you soon.
Kind regards, Ackermans Customer Service
Best regards,
PM
Petula M's updateReviewer Update
30 Jul 2020, 10:06Matter as been resolved by manager (vee) and her manager (Ann Marie) both have called me and been kind enough to assist. Really appreciate all time and effort. Thank you both kindly.
PM
Petula M's update30 Jul 2020, 10:06
Reviewer Update
Matter as been resolved by manager (vee) and her manager (Ann Marie) both have called me and been kind enough to assist. Really appreciate all time and effort. Thank you both kindly.
Ackermans's replyOfficial
31 Jul 2020, 09:26Good day Petula,
Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
Best regards,
Ackermans's reply31 Jul 2020, 09:26
Official
Good day Petula,
Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
Best regards,