Ackermans Montclair Has Pathetic Service!

I bought a phone at Ackermans Montclair on 20/12/2021. For the past month it started acting up, all of a sudden it swelled up and stopped working. No water damage nor did it fall. I went to Ackermans over the weekend to return the phone however, I did state that we had a fire at our home a few months back and the slip got destroyed. I had the box though which was also clearly damaged and still had black dust from the smoke and was still damp. The lady clearly disregarded that and also stated that they cannot find the slip on the system. Like honestly, I have the box, sms for the transaction and even the plastic bag they gave me. I even asked if I can get the fire report and affadavit so they can take the phone, Miss honestly did not care. The Line manager as well was completely useless. Pathetic service, how do you loose information on the system in 7 months? This will be further escalated as well.