Ackermans Mobile phone *******

I bought a mobile phone a hurricane flame on the 27/09/2017.When i got home after a while i realized that this phone does not have a media player or a Gallary.The book the phone came with states that the phone should have this features .But by the time i realized this, i could not return the phone as i was working to have it exchanged.I brought the phone back the following week on the 07/10/2017 .They told me that i cant not exchange this as it is after the 7 days.I told them they sold me a phone that does have the basic function and i'm only three days over.However they booked the phone in for repairs and told me it will take two to three weeks for it to be repaired .After waiting 3 weeks on the 25/10/2017 i get a sms stating that device was only collected by the store today and only will be now be sent to the repair centre.This is just very bad service ad just hows Ackermans rips off their customers by selling phones that dont work.then they only send the phone off after 3 weeks when you give it in. I'm done with ackermans .i either want my money back or a other phone.Please dont buy there and you will regret it