Ackermans Maponyamall horrible customer service

<p>I laybyed clothes in April and unfortunately on the 9th of June I was ****** at gunpoint and got several injuries that I am still taking medication. My bag that had all my personal belongings and ladies will relate to this because we keep our purse, cellphone and anything we use daily in there.</p> <p>Getting back to my story, on the 23rd I asked my mom to got release the clothes I laybyed, I paid 200 with was 10% of the total price so my mom neede to pay 1851 to get my son's clothes from Ackerman's. I asked my mom to take the case number and a copy of my Id which was not certified and explain to the person that will assist her what had happened to me and maybe they can give me a copy of the receipt in a case that i want to exchange the merchants, they did not give my mom the copy but gave her the clothes and to my preassumptions all the shoes were too small, I am talking about 6 pairs of shoes which two of those were sleepers.</p> <p>On the 25th my mom went back to try exchange the shoes, unfortunately they did not have stock of the shoes nad to my understanding she can take other shoes that have the same price, but that is not the case at ackermas, THEY REFUSED! Then she was told that the sleepers price has gone sown from 89.99 to 44.99 and she cannot buy for 89.99 but 44.99 wich means as a client I forfeit 44.99 x2. Then my mom said no way I will have to go myself.</p> <p> </p> <p>On Monday after my doctors checkup I went with my mom to Ackermas. A lady by the name of Emily who is the store manager told me to my face that is the procedure and I must take it or leave it. I said to her then I want a refund and she said "we cannot give you a refund cos you do not have a receipt to proof that you bought this from our store" Rediculous right. She said wee can give you a gift card but you will still forfeit the money from the sleepers.</p> <p> </p> <p>To avoid dramam I politely declined and called customer service yesterday and till now I have no response from them no case number to call back. The level of customer service at Ackermans is bad!!!</p> <p> </p> <p>Can someone advise me on what to do because its winter I am stuck with shoes that my son cannot wear and it is very cold.</p> <p> </p> <p>I want my money back and go buy somewhere else.</p> <p> </p> <p> </p>