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Alan A

1 reviews | Active since Aug 2019

31 Aug 2020, 11:14

Ackermans Manager has no Customer Skills

So I go into to Ackermans Cape Gate Mall to buy a phone. I get in the store and see 3 phones, 2x 199 and 1x 599. So I request to buy the phones because of the value of the phones. The gentleman that comes to open the cell phone display opens it and fixes the prices and walks off. By the time his manager comes she shouts at me "that is not not prices I've seen the phones is more expensive and the prices is hidden by the phones." By this time there is more clients standing at the display also looking at phones. I felt so embarrassed, violated and belittled. I just asked her why she is shouting and asked her name and surname and left.

I feel humiliated because I was not in it for a fight I wanted to buy phones for my mother them and that how I get treated because they made a mistake. I called the Ombudsman cause I was really feeling bad for the way I was treated. And then when I look at the customer protection act it says, the price a customer sees is the price a customer pays. So Ackermans I feel I deserve an Apology from MSS C Marine and I want to buy the phones I saw today.

This is wrong and unacceptable that my day that started so well have to end this way...

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Replies (3)
Ackermans
Ackermans's reply31 Aug 2020, 11:59
Official
Good day Alan,

We sincerely apologise for the service failure you have experienced. 

We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you soon. 

Kind regards, Ackermans Customer Service 
AA
Alan A's update01 Sept 2020, 13:18
Reviewer Update
I'm disappointed in Ackermans and the service they render. They mislead us as customers with their pricing and marketing in store and treat us like we are not humans then they call and try to resolve the issue in such a unprofessional manner.

Ackermans
Ackermans's reply11 Sept 2020, 14:54
Official
 Good day Alana, 

We have been informed that you have been contacted and the relevant feedback has been given to you. Thank you for bringing this to our attention. 

Kind regards, Ackermans Customer Service