Ackermans Mams MAll

I am utterly disappointed and irate with the products we get from Ackermans Mamelodi Mall , i have been shipping there for years but now i can clearly say the standard has dropped and the products they keep in their store bogus.

I recently got a phone for a purpose of a new job I just got. The sales person told my wife that this phone you will bring it back as they know they are faulty. My wife did not understand i till i started using the phone for meeting it would just close apps and the touch screen option does not work on the right side of the phone.

I had to stop work which meant no pay as the phone kept sending incorrect files to my team and deleting others in the process. To top it off the 7 days return policy is out and to fix this means i will have to wait for months if not a year to start work again.

I called the store and advised them they just said come in at the store, which is impossible as i am always on the road. No sense of customer empathy.

I am wondering why does Ackermans keep products such as Premio and Mobicel on their shelves knowing that they are faulty.

Now a person will be without incoming just because a trusted retail giant failed to do due diligence on product testing.

I might lose my work over such incompetence from Ackermans product or operations departments. who ever agrees to put these faulty items at your store really is failing the public

I want people to know and will keep preaching that this chain of stores has no regard for their customers and on how their decisions impact daily lives.