MG
Marionique G

1 reviews | Active since May 2018

19 May 2023, 15:18

ACKERMANS KRAAIFONTEIN AGAIN.

Some would say that Ackermans Kraaifontein and I are just not a good combination. The service just gets worst and worst every time I go there. This platform is my last resort to solving a very simple issue in my view. I bought a R55 Vodacom airtime on my account and lost the slip before recharging. So I went back to the store to ask for a RE-PRINT of the till slip. NOT a refund or a NEW recharge voucher and was told by THE MANAGER that she would get fired with her whole staff if she did that and was given a serial number and told to call Vodacom. Fine I did that, Vodacom then tells me that they can help but need at least the first or last five (5) numbers of the voucher number. So as luck would have it back to ACKERMANS KRAAIFONTEIN. Again I am meted with the most ridiculous service and disrespectful attitudes. On this occasion I am told by THE MANAGER that she will not risk her job for a R55 VODACOM airtime and that she told me that a RE-PRINT of ant slip is against company policy. If anger could evoke demons I tell you. My issue with Ackermans does not end there. I then contacted the customer service via email and was told to contact Flesh (I have emails to prove it), needles to say they could not do anything. But wait let me call them, with the drop of hope I have left I call ***. Before God and all the angels of heaven I am told by the consultant, and I quote " Mam my manager said loosing a airtime voucher is like loosing money you cant get it back" So here I am being a Karen.

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Replies (1)
Ackermans
Ackermans's reply22 May 2023, 10:35
Official
Hi Marionique,

We're sorry for the inconvenienced caused, and thank you for bringing this to our attention. Customer service is extremely important to us, and we assure you that we value your feedback and take it very seriously. This matter is being escalated to the relevant area manager.

The Ackermans Team

Best regards,