1 reviews | Active since Oct 2020
ACKERMANS JABULANI MALL DID ME DIRTY
Good day, I Bought a phone Premio X82 Saturday 01/05/2021 at Jabulani mall and the sales guy Vuyiswa Tshabalala said to me if the phone is Faulty from that Saturday to the next 08/05/2021 I can take it to any ackermans store as they communicate.. Today 8/05/21 I take it to Kempton Square and the manager Kgadi says she's booking it in because her store will not take a loss for another Store!! ... According to my understanding I'm supposed to get a new phone because today is Saturday and I'm within the return policy as per Vuyiswas words... 1. Consumer protection in South Africa is 6 months 2.Vuyiswa gave me wrong information 3.Kgadi agrees that I was Mis-informed by Vuyiswa
So now I must be without a phone for 2-6 weeks due to Staff giving clients wrong information
This is totally unacceptable for selling someone a Faulty Phone..
Month end or not All customers should be informed and correctly about terms and conditions
We sincerely apologise for the service failure you have experienced.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you soon.
Kind regards, Ackermans Customer Service
We sincerely apologise for the service failure you have experienced.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you soon.
Kind regards, Ackermans Customer Service
We have been informed that you have been contacted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
We have been informed that you have been contacted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service