Ackermans is refusing to close off my account after I have paid them off through vertex solutions since the 20th September , it’s annoying that when they want their money they will pester you through and through but fail to close off an account that is no

Ackermans is refusing to close off my account after I have paid them off through vertex solutions since the 20th September , it’s annoying that when they want their money they will pester you through and through but fail to close off an account that is now paid up after I have made means to pay them . I need that account closed and ackermans must not make me mad please .